All pieces are made in our Cleveland studio and will vary from piece to piece due to their special handmade nature. Bunny Paige prides itself on using the highest quality materials available such as crystal clear jeweler's resin, genuine Swarovski and lead glass crystals, and nickle and lead free metals. Please refer to a product’s description for specific material information

Our necklaces generally range between 18”-24”. Some necklaces include a chain extender allowing you to adjust the length. Our bracelets are generally 6.5” to 8”. Stretch bracelets are one size and stretch up to 8 inches. These are just estimates. Please refer to an item’s description for accurate lengths and descriptions.

Since we make almost everything 100% by hand the possibilities are endless! Please contact us at <a href="mailto:[email protected]">[email protected]</a> before placing your order to discuss your custom request.

Yes! We can repair jewelry free of charge within 5 days from the day you receive the item from BunnyPaige.com. After 5 days, there is a minimum repair fee of $7 per item (this may vary depending on the item and extent of the repair), plus shipping costs. We repair jewelry at our discretion so you must contact us BEFORE sending your item(s) back. You can contact us through the Contact Page form. We reserve the right to refuse any package sent back without prior authorization from us.

Bunny Paige is dedicated to designing our pieces to withstand regular wear but they are not indestructible. Here are a few simple tips you can follow to keep your jewelry sparkling for years to come:

★DO remove jewelry and/or hair accessories before washing hands, showering, or swimming. Moisture can cause stones to dull and become loose and cause metal to discolor or tarnish.

★DO NOT submerge in cleaning solution or water. Clean your jewelry and hair accessories with a dry soft cloth.

★DO NOT spray or apply any alcohol or oil-based products such as: perfume, body lotions, cleansers or hairspray, or other hair products on or near the jewelry including hair accessory pieces. The alcohol or oil content will cause acrylic and Lucite beads to crack, will dull the finish and loosen the crystals, cause metal parts to discolor or tarnish, and can stain satin ribbon.

★DO NOT expose jewelry or hair accessory pieces to extreme heat or direct sunlight over long periods of time as this can cause colors to fade.

We accept returns and exchanges for most items within 14 days of your order being delivered. Please note the following:

★ Earrings and hair accessories CANNOT be exchanged or returned for hygienic reasons.

★ Glitterfit™, archive, and final sale items are sold as-is and are can not be returned or exchanged.

★ We cannot except an exchange or return that's been sent back without initial contact being made first. Contact us BEFORE sending your item(s) back through the Contact Page. We reserve the right to refuse any package sent back without prior authorization from us.

★ All returns and exchanges must be in their original, unworn condition with original packaging.

★ Shipping and handling fees are non-refundable for ALL returns. The buyer is responsible for return shipping costs.

★ We only accept returns and exchanges from orders made directly from bunnypaige.com. We do not accept exchanges or returns if purchased through third party buyers.

All orders ship from our studio in Cleveland, Ohio. BunnyPaige.com ships to all 50 states, U.S. territories and possessions and over 150+ countries. Please note that Bunny Paige, LLC is not responsible for Duty and Freight Charges for International Orders.

Orders are processed Monday through Friday. Orders are not processed or shipped on weekends or holidays. Your order will generally ship within 5-7 business days from receipt of payment.
Processing times (the time it takes to fulfill and package your order) may increase during peak ordering times such as holidays or due to other special circumstances. During this time orders may take 7-10 business days or longer to process. We try to be as transparent as possible when announcing processing delays and highly encourage you to contact us with any questions or concerns you may have about processing times before placing your order.

Please refer to our Holiday Delivery page for full details on expected delivery by December 24, 2022.

Yes! Insurance can be purchased for domestic orders which will protect your package during the shipping process. We highly recommend that you purchase insurance as BunnyPaige.com cannot assume responsibility for packages that are damaged, lost, or stolen in the mail. Please contact us for an insurance quote before placing your order.

No, BunnyPaige.com does not ship to P.O. Box addresses.

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